Luckyhills Casino Terms and Conditions

Acceptance of These Terms

Registering an account with Luckyhills constitutes acceptance of these terms and conditions in full. The agreement takes effect the moment your registration is confirmed and continues to apply for as long as your account remains open. Continued use of the account after any update to these terms, published on this page with a revised date, is treated as acceptance of the revised version.

Eligibility and Account Rules

You must be at least 18 years old to register or hold a Luckyhills account. Only one account is permitted per person, per household, and per device. Opening a second account, whether to claim a bonus twice or for any other reason, is treated as a breach of these terms and may result in the closure of all linked accounts and the forfeiture of any balance held in them. Registration requires accurate personal details, including your full legal name, date of birth, and residential address, and you are responsible for keeping this information current in your account profile.

Luckyhills is operated by Complete Technologies N.V. under Curacao Gaming Control Board licence OGL/2024/923/0383. This is an offshore gaming licence rather than a licence issued under the Interactive Gambling Act 2001 or by any Australian state or territory regulator. Players located in Australia access the platform on the understanding that Luckyhills does not hold Australian authorisation, and each player remains responsible for confirming that use of an offshore gaming site is lawful for them personally before registering.

Identity Verification

Standard KYC checks apply before your first withdrawal is processed. Acceptable proof of identity includes an Australian driver’s licence, a passport, or a Medicare card, and you will also need to supply proof of address such as a recent utility bill or bank statement. Verification is normally requested once your account approaches its first withdrawal, though Luckyhills may request documents earlier where account activity warrants a review. Withdrawals are held until verification is complete.

Deposits and Withdrawals

All Luckyhills accounts operate in AUD. The table below summarises the minimum deposit and typical withdrawal processing time for each supported method.

The monthly withdrawal ceiling across all accounts is $40,000. Withdrawals must be made using a payment method registered in the account holder’s own name, and payment processing runs through third-party partners BOVIVE Ltd and SpotExe Ltd. Luckyhills reserves the right to request additional verification on any transaction that appears inconsistent with the account’s usual pattern of play.

Bonus Terms

Bonus funds are governed by the terms published on the promotions page and by this section. A 40x wagering requirement applies to the bonus portion of any welcome offer before associated winnings become withdrawable. The maximum bet permitted while a bonus is active is $5 per spin, or 10% of the bonus value, whichever figure is lower. Placing a bet above this limit while a bonus is active may result in forfeiture of the bonus and any winnings derived from it. Pokies contribute 100% of wagers towards the requirement; live casino games do not contribute. The maximum win obtainable from the welcome bonus is $3,000, with any surplus removed from the balance before withdrawal. 18+ only. Bonus offers must be activated within the window stated at the time they are issued, and unused or unwagered bonus balances expire once that window closes.

Prohibited Conduct

The following actions are treated as breaches of these terms and may result in account suspension, closure, or forfeiture of funds: operating more than one account; using bots, scripts, or any form of automated play; colluding with another player to manipulate game outcomes, particularly in poker or tournament formats; and exploiting a bonus offer through a pattern of deposits and withdrawals designed to lock in a wagering-free profit. Luckyhills investigates reported irregular play patterns and reserves the right to void winnings connected to a confirmed breach.

Technical Errors and Void Rounds

Where a technical malfunction, display error, or connectivity fault affects the outcome of a round, that round is voided and any stake is returned to the player’s balance. This applies equally to live dealer disconnections and to RNG game errors. Luckyhills is not liable for winnings generated as a result of a confirmed software or display error, and reserves the right to correct account balances affected by such an error.

Limitation of Liability

Luckyhills is not liable for indirect or consequential losses arising from use of the platform, including losses connected to internet outages, third-party payment delays, or events outside the operator’s reasonable control. Liability for any confirmed operator error is limited to the value of the affected transaction or bonus.

Governing Law and Changes to These Terms

These terms are governed by the laws applicable to Curacao Gaming Control Board licensees and disputes are handled under that licensing framework rather than under Australian consumer or gambling law. Luckyhills may amend these terms at any time; material changes take effect from the updated date shown at the top of this page, and continued use of your account after that date constitutes acceptance of the amended terms.