Legal Information for Luckyhills Casino
Operator Details
Luckyhills is operated by Complete Technologies N.V., registered at Kaya Richard J. Beaujon z/n, Willemstad, Curacao. Correspondence relating to the legal or corporate status of the operator can be sent to [email protected], which is monitored by the team responsible for compliance matters in addition to routine account support.
Licence and Regulator
Complete Technologies N.V. holds Curacao Gaming Control Board licence number OGL/2024/923/0383. The Curacao Gaming Control Board is the regulatory authority responsible for issuing and overseeing this licence, and it sets the conduct standards, complaint-handling requirements, and reporting obligations that apply to Luckyhills as a licensee. Game fairness on the platform is additionally certified by eCOGRA, an independent testing body that audits RNG outcomes across the studios supplying titles to the casino.
No Australian Authorisation
Luckyhills does not hold a licence issued under the Interactive Gambling Act 2001, and the Australian Communications and Media Authority does not regulate this platform. Players connecting from Australia do so under the Curacao licensing framework described above rather than under any domestic Australian gambling authority, and Luckyhills makes no representation that its offering meets requirements specific to Australian-licensed operators.
Responsibility for Site Content
Complete Technologies N.V. is responsible for the content published on luckyhillsonline.com, including promotional descriptions, game listings, and the terms governing bonuses. Content is reviewed periodically to keep figures such as bonus values and wagering requirements accurate, and the operator corrects published errors as soon as they are identified. Where a promotional description and the formal terms for an offer differ, the formal terms published in the account cashier or promotions section take precedence.
Copyright and Trademarks
The text, layout, and graphical design of luckyhillsonline.com are the property of Complete Technologies N.V. and may not be reproduced without permission. Game titles, provider logos, and associated trademarks belong to their respective studios, including Pragmatic Play, BGaming, Evolution Gaming, Yggdrasil Gaming, and the other providers listed in our game catalogue. These marks appear on the site under licence from the providers as part of the standard game supply agreement and remain their exclusive property.
Third-Party Content
Luckyhills may link to or reference third-party resources, including responsible gambling organisations and payment providers such as BOVIVE Ltd and SpotExe Ltd. We do not control the content of external sites and are not responsible for their accuracy, availability, or the practices of the organisations that operate them. Any link to a third-party resource is provided for reference only and does not imply endorsement of that organisation’s full range of activities.
Complaints and Dispute Escalation
A complaint about your account, a transaction, or a game outcome should first be raised through live chat or by email at [email protected], with enough detail (dates, amounts, and the game or transaction concerned) for the support team to investigate. Luckyhills aims to resolve complaints directly wherever possible. If a complaint is not resolved to your satisfaction after this internal process, you may escalate the matter to the Curacao Gaming Control Board as the licensing authority responsible for oversight of Complete Technologies N.V., following the escalation route published by the regulator for licensee complaints.
Contact
For any legal, regulatory, or corporate enquiry relating to Luckyhills, write to [email protected]. General account and payment questions should also use this address in the first instance, as described on our contact page.