Luckyhills Casino Privacy Policy

Data Controller

Complete Technologies N.V., the operator of Luckyhills under Curacao Gaming Control Board licence OGL/2024/923/0383, is the controller responsible for the personal data described in this policy. The company is registered at Kaya Richard J. Beaujon z/n, Willemstad, Curacao. Questions about how your data is handled can be sent to [email protected].

Information We Collect

At registration we collect your full name, date of birth, email address, residential address, and a password. When you make a deposit or request a withdrawal, we collect transaction details tied to the payment method used, whether that is a card, MiFinity, CashtoCode, or a cryptocurrency wallet address for Bitcoin and Ethereum transfers. Before your first withdrawal, KYC verification requires a copy of an accepted identity document, such as an Australian driver’s licence, passport, or Medicare card, together with proof of address such as a utility bill or bank statement. We also collect technical data automatically, including your IP address, device type, browser version, and session logs, and we use cookies to run the site and to analyse how it is used.

Why We Process Your Data

Registration and account data are processed to create and administer your account and to meet the obligations attached to our Curacao gaming licence, including age verification and responsible gambling monitoring. Payment data is processed to complete deposits and withdrawals and to detect fraudulent transactions. KYC documents are processed to confirm your identity before releasing a withdrawal, consistent with anti-money-laundering obligations that apply to a licensed operator. Technical and session data is processed to keep the platform secure, to diagnose faults, and to measure which parts of the site are used, and marketing communications, where you have opted in, are processed to notify you of new promotions.

Cookies and Analytics

Luckyhills uses essential cookies required for login sessions and cart-style cashier functions, and analytics cookies that measure page views and navigation paths in aggregate. Essential cookies cannot be disabled without affecting core site functionality such as staying logged in. Analytics cookies can be declined from the cookie banner shown on your first visit, or cleared at any time through your browser’s cookie settings, without affecting your ability to play.

Payment information is shared with our processing partners BOVIVE Ltd and SpotExe Ltd to complete deposits and withdrawals. Identity documents submitted for KYC purposes are reviewed by our internal verification team and may be checked against third-party identity verification services where required by our licensing obligations. Gameplay data, such as which titles you play and your session length, is shared in aggregated or pseudonymised form with our game providers, including Pragmatic Play, BGaming, Evolution Gaming, and the other studios listed in our game catalogue, for the purpose of settling round outcomes and detecting technical faults. We do not sell personal data to third parties for their own marketing purposes.

International Data Transfers

Because Luckyhills is licensed and operated from Curacao while serving players internationally, your data may be processed on servers located outside your country of residence, including outside Australia. Where data is transferred internationally, it remains subject to the same purposes and safeguards described in this policy, and access is restricted to personnel and processors who need it to perform the functions listed above.

How Long We Keep Your Data

Account and transaction records are retained for as long as your account remains open and for a period afterwards to meet anti-money-laundering and licensing record-keeping obligations. When you close your account, your profile is deactivated and marketing communications stop immediately, but transaction and verification records connected to the account are retained for the period required under our licence before deletion. Session logs and analytics data unconnected to an identifiable transaction are retained for a shorter rolling period and then purged automatically.

Your Rights

You can request access to the personal data we hold about you, ask us to correct inaccurate details, request deletion of data we are not obligated to retain, and object to or request restriction of specific processing activities, such as marketing. Where technically possible, you can also request a portable copy of the data you provided directly to us. To exercise any of these rights, contact [email protected] from the email address registered to your account, and include enough detail for us to locate your account and verify your identity before we act on the request.

Complaints

If you are unsatisfied with how a privacy request has been handled, you can raise the matter directly with [email protected] in the first instance. Where a complaint cannot be resolved between you and the operator, you retain the right to raise the matter with the data protection authority applicable to your jurisdiction of residence, in addition to any escalation available under our Curacao licensing framework as described in our legal notice.

Contact for Data Requests

All questions, access requests, and corrections relating to your personal data should be sent to [email protected]. This is the same address used for general account support, and data-related messages are routed internally to the team responsible for privacy compliance.